Patient Privacy Notice
Adam Waller Osteopath
Adam Waller Osteopath is committed to protecting your privacy and handling your personal data securely and confidentially.
Who is responsible for your data?
Adam Waller (GOsC No. 9960) is the data controller.
Practice address:
SBL Sports Centre
North St
Oldland Common
Bristol
BS30 8TS
Email: info@adamwallerosteopath.co.uk
Telephone: 07545 582556
What information is collected?
I collect personal information that is necessary to provide osteopathic care, including:
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Name and contact details
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Date of birth
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Medical history and clinical notes
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Appointment and payment records
Why is your data collected?
Your information is used to:
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Provide safe and effective osteopathic treatment
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Maintain accurate clinical records
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Manage appointments, reminders, and payments
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Meet legal, professional, and regulatory obligations
Health information is processed under UK GDPR for the provision of healthcare.
Use of Cliniko (practice management system)
This practice uses Cliniko, a secure, GDPR-compliant practice management system, to manage:
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Appointments and reminders
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Clinical records
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Correspondence and invoices
Cliniko acts as a data processor on behalf of Adam Waller Osteopath and processes your data only according to instructions. Cliniko applies appropriate security measures to protect your information and does not use your data for its own purposes.
Please avoid including unnecessary or highly sensitive medical details in free-text booking fields.
How is your data stored?
Your information is stored securely within Cliniko and/or in locked paper files. Electronic data is password-protected and encrypted. Access is restricted to the sole practitioner.
How long is your data kept?
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Adult patient records: at least 8 years after last treatment
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Children’s records: until age 25 (or 26 if treatment ended at 17)
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Financial records: at least 6 years
Data is securely destroyed once retention periods expire.
Who is your data shared with?
Your information is kept confidential and only shared when necessary, such as with:
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Your GP or other healthcare professionals (with consent or where clinically necessary)
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Professional indemnity insurers
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Legal or regulatory authorities where required
Your data is never sold or used for marketing without your consent.
Your rights
You have the right to:
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Access your personal data
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Request corrections
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Request erasure (where legally applicable)
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Restrict or object to processing
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Withdraw consent where consent is used
Requests should be made in writing and will be responded to within one month.
Complaints
If you have concerns about how your data is handled, please contact Adam Waller Osteopath first.
You may also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | 0303 123 1113
Cookies
This website uses a limited number of cookies to ensure it functions correctly and to support online appointment bookings.
Online bookings are provided using Cliniko, a secure practice management system. When Cliniko is embedded on this website, it may use cookies that are necessary for security, functionality, and to enable the booking process.
No cookies are used for advertising or marketing purposes.
By continuing to use this website and the online booking system, you acknowledge the use of these cookies. You can control or delete cookies at any time through your browser settings.